TERMS & CONDITIONS

  • Hotels may not allow local residents to check-in as guests. This is strictly subject to the Hotel Policies and Viva Calangute will not be responsible for such check-in denials.
  • Hotels reserves the right of admission. Unmarried/unrelated couples may not be allowed to check-in. Similarly accommodation can be denied to guests posing as a Couple if suitable proof of identification is not presented at check-in. Viva Calangute will not be responsible for any check-in denied by the hotel due to the aforesaid reason. No refund would be applicable in case the hotel denies check-in under such circumstances.
  • Hotel may deny check in to guests providing Id Proof of the same city as the hotel itself.
  • The hotel pictures/information on the website, including amenities and facilities are provided by the hotel. This information is for reference only. For any discrepancy that exists between the website pictures and actual settings, Viva Calangute is not liable and responsible.
  • It is mandatory for you to send the auto generated form filling your correct credit card details immediately to the hotel in order for the booking to be confirmed by the hotel/accommodation.
  • The booking is not confirmed until the filled auto generated form is sent to the hotel.
  • The credit card details should be sent only via the auto generated form and in no other format.
  • Prior to the filling of the auto generated form being sent to the hotel by you, your booking is only provisional and hotel has no obligation to reserve a room for you.
  • The hotel shall confirm your booking post authorising and verifying the credit card details.
  • The hotel may deny your booking if it is not able to authenticate and verify the credit card details as per its terms and conditions.
  • The Company does not store your credit card in details database as they are sent by you directly to the hotel and stored by the hotel.
  • The hotel might block your credit card for the amount of the booking as per the hotel's terms and conditions and the Company shall not be responsible for the same.
  • The primary guest must be at least 18 years old to be able to check into the hotel.
  • Check-in time and check-out time is as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subject to change as per hotel policy & seasonality.
  • Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out.
  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card.
  • The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Company will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  • Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  • Government has levied service tax on hotel room charges effective on stays from 1st May 2011. This tax may be required to be settled directly at the hotel.
  • Time Zone applicable for content displayed on the website shall be Indian Standard Time for all purposes unless explicitly mentioned otherwise.

CANCELLATION POLICY

  • The Cancellation Policies of the Hotels are dynamic and may change from time to time. The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest. The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.
  • Viva Calangute offers Free Cancellation to all its hotel booking users. This means Viva Calangute doesn't levy any additional cancellation fees of its own. However, the cancellation charges applied by the property is still applicable
  • Hotels being booked may have their own cancellation policy and may charge user accordingly.
  • In the event of Cancellation the money shall be debited from your credit card directly by the Hotel as per Cancellation Policy of the Hotel.
  • Cancellations can be done online as well through our call-centre.
  • Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. The Company shall not be liable to entertain any cancellation requests made directly to the hotel without intimating the Company and also through any other medium including, but not limited to, SMS or e-mail.
  • If you don't show up at the hotel, you'll still be charged the entire amount and hotel will debit the amount from your card directly.
  • Bookings done under offers are not refundable.

MODIFICATIONS & REFUNDS

  • The Cancellation Policies of the Hotels are dynamic and may change from time to time. The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest. The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.
  • Viva Calangute offers Free Cancellation to all its hotel booking users. This means Viva Calangute doesn't levy any additional cancellation fees of its own. However, the cancellation charges applied by the property is still applicable
  • Hotels being booked may have their own cancellation policy and may charge user accordingly.
  • In the event of Cancellation the money shall be debited from your credit card directly by the Hotel as per Cancellation Policy of the Hotel.
  • Cancellations can be done online as well through our call-centre.
  • Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. The Company shall not be liable to entertain any cancellation requests made directly to the hotel without intimating the Company and also through any other medium including, but not limited to, SMS or e-mail.
  • If you don't show up at the hotel, you'll still be charged the entire amount and hotel will debit the amount from your card directly.
  • Bookings done under offers are not refundable.